Screen Recording Suite Support Center
How to use?
Click here to learn how to use Screen Recording Suite (Technical Document)
Quick Guide for Screen Recording Suite 3.0 Note: You can check other user's comment and list your own problem, you will get replies from other users or our support team soon.
How to get free code for Screen Recording Suite? (Windows OS)
You can get free key code without paying $39.95:
Recommend Screen Recording Suite to 3 places with a link to our hompage (http://www.screenrecord.net) on your own website, blog, Twitter or other websites like your favorite bbs, forums, social bookmarks etc. If you have done that, please send us the link where you have recommend our software with your email address, we will send you the free key code. It's better to recommend Screen Recording Suite with text link like this:
<a href="http://www.screenrecord.net" title="Screen Record">Screen Record</a>
Please contact us through this e-mail address:
Missing Registration Key
Retrieve the keycode if you're encountering one of the followings:
1. The keycode of the product you purchased is lost.
2. You already purchased the program, but didn't receive the keycode.
As our customers, you can download and install the software at any time from downloads. You'll be prompted to enter your Registration Key to remove the trial mode time limitation.
Customer Service & Technical Support
Please read related FAQs & Troubleshooting articles in the site and download the latest version from download interface before contacting support.
Describe the problem in details in email and mention which product you are using, so that we can help you.
Online Form: Submit your request through the online form, and get a quick response (within 1 business day) from our support team.
Interested in promotion, distributing Screen Recording Suite and other partnership or business opportunities, Please contact us through our business cooperation email.
Screen Recorder FAQ
How to get the program to record video with decent quality?
Q: I recently purchased this screen recording suite software. It produces very, very choppy files, so choppy that the video playback is impossible to watch as it seems to get every third frame or so. Any thoughts on how to fix this?
A: This problem happens probably because you didn't make the right selection about the settings. Click "Options" -> "Video file"-> "Output video format", choose the perfect video codec for your recording, such as "Windows Media Video 9" or "Windows Media Video 9 Advanced Profile", and change the FPS to 30.
When you are recording, the screen recording suite uses the majority of CPU resources to achieve nice and smooth flowing video,
so you should make sure that the unused applications are closed to release enough CPU resources for the program, or they will lag your computer and make the video choppy.